The most common issues with these internal PCI modems are related to the Drivers. This modem is a 'Win modem' - meaning the firmware and drivers are loaded onto the modem when the operating system is booted up, this makes it very easy to perform firmware upgrades to this modem. It also means that simply by changing the driver version that is being used you can sort out most technical problems including (but not limited to):

• Drop outs

• Slow connection speeds

• Slow download speeds

• General errors

The current driver version for this modem is V 8.18. This version (along with an earlier version V 6.00) can be downloaded from our website  / or Netcomm Site , once you have downloaded this file please follow these instructions for the best result:

1. Save the attached driver file to your hard drive somewhere where you will remember it. I.E. under 'My Documents'

2. Remove the modem from your system, by going to [start' 'settings] / [control panel] / [modems] then  select the IN5692 (it will be listed as either an IN5692 or  Lucent LT Win modem) and click on 'Remove'

3. Once the modem has been removed you will need to run a program called LTRemove.exe to remove any driver files that may still be in the system, to run this file simply do a search for 'LTRemove.exe' (by going to 'start' 'find' 'files or folders' then enter LTRemove in the 'Named' section and '[C:]\Windows' in the 'look in' field), once you find this file, simply double click on it to run it. This program will remove all files that relate to this modem.

4. DO NOT Reboot your PC once this process has been completed.

5. Removing the modem files:

• Go to Tools in Windows Explorer, go to Folder options and then View, then make sure that the Hidden files are shown, then OK all the way out.

• Click on 'Start' then 'Find Files or Folders'

• Look for all files named ' *.INF ' containing text 'NetComm'

• Remove any files that relate to the modem (only the ones in the INF folder)

Some files that are found need to be kept - ONLY REMOVE THE FILES THAT RELATE TO NETCOMM LIMITED.

- Repeat the above process but containing text 'Lucent'

6. Restart your PC, once the PC has been re-started it will detect the modem and try to install drivers for it, at this point you will need to press ‘CANCEL’, as we do not wish to install the modem in this method.

7. Once Windows has finished loading, simply locate and run the file that you saved in step 1.

8. Once this file has been run the PC will need to be re started.

9. When Windows has been restarted the modem is then ready to use with the new drivers.